Return and refund policy

At Glorivie, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

• You may request a return within 30 days of receiving your order.

• To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it.

  • It must be in its original packaging.

• Certain items are non-returnable for hygiene or safety reasons (e.g., cosmetics, personal care items, intimate apparel).
  These items will be clearly marked as non-returnable on the product page.

2. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• If approved, your refund will be processed automatically to your original method of payment within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong item was sent.
  If you need an exchange, please contact us first before shipping anything back.

4. Order Issues (Damaged, Defective, or Wrong Item)

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo or video evidence. We will resolve the issue quickly through a replacement or refund.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to our mistake.

• We recommend using a trackable shipping service to ensure your return is received.

6. Cancellations

Orders can be cancelled within 12 hours of purchase.
Once the order has been processed or shipped, cancellation is no longer possible.

7. Contact Us

For any questions about returns or refunds, please reach out to our support team: